The provision of service to students with Special Educational Needs (SEN) at university libraries in the UK differs based on the types of positions that are being used to staff these programs.This study finds that although nondedicated staff tended to provide services that required fewer specialized skills
they seemed to place a higher priority on meeting the immediate needs of students with SEN
while dedicated staff members tended to focus on the quality of the support being provided.Second
this study finds that it is difficult for university libraries to provide the tailored training or alternative formats required by students with SEN without support personnel on staff who have specialized expertise. It remains to be determined which type of special needs staffing and support system is most effective
since no significant differences were observed in the responses of those surveyed.
